SHIPPING POLICY

🚚 Shipping Policy – RT Customs

We don’t just ship parts — we build them right. Every order is handled with care from start to finish.

⏱️ Order Processing

  • In-stock items ship within 1–3 business days (excluding weekends and holidays)

  • Orders placed on weekends or holidays will begin processing the next business day

🔧 Custom-Built Products

Most RT Customs products are made to order.

  • Standard build time: 4–8+ weeks (varies by product)

Each order goes through:

  • Part sourcing & inspection

  • Prep and paint process

  • Assembly and sealing

  • Final quality check

We focus on quality over speed — your build is done right the first time.

📦 Shipping Methods & Delivery

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

Shipping times are estimates and may vary depending on:

  • Location

  • Carrier delays

  • Weather or unforeseen issues

🌎 Shipping Locations

We currently ship to:

  • United States

  • Canada

For other locations, contact us at:
rtcustomtrucks@gmail.com

💲 Shipping Costs

Shipping rates are calculated at checkout based on your location and selected method.

Free shipping promotions may apply to qualifying orders.

🔍 Order Tracking

Once your order ships, you’ll receive an email with tracking information so you can follow your package.

📍 Address Accuracy

Please double-check your shipping details before placing your order.

RT Customs is not responsible for:

  • Incorrect addresses

  • Delivery delays caused by address errors

📦 Lost or Damaged Packages

If your order is lost or arrives damaged:

  1. Contact the shipping carrier and file a claim

  2. Reach out to us with your order number and claim details

We’ll assist where possible.

📬 Delivered Packages

Once a package is marked as delivered, it is considered complete.

RT Customs is not responsible for lost or stolen packages after delivery.

🔁 Returns & Exchanges (Quick Info)

  • Custom-built products: Final sale

  • Non-custom items: Eligible for return if unused and in original condition

  • Return shipping: Typically the customer’s responsibility unless due to our error

⚠️ Ordering Responsibility

It is the customer’s responsibility to confirm:

  • Year, Make, and Model

  • Product options

  • Paint code or VIN (if required)

Incorrect orders cannot be returned or remade without a new purchase.

📩 Questions?

If you have any questions before ordering, reach out — we’re here to help you get it right.

 

rtcustomtrucks@gmail.com

By placing an order with RT Customs, you agree to this policy.